How to Book a Walk-In Appointment
When a client arrives without an appointment, use the walk-in feature to quickly check them in and book their service. This takes just seconds!
✨ Best for:
Clients who arrive at your business without a prior appointment
Quick Steps
- Click the time slot on your calendar
- Toggle “Walk-in” at the top of the form
- Select or add the client
- Choose the service
- Click “Book Appointment”
✅ Done! Your walk-in is automatically checked in and ready for service.
Step-by-Step Guide
Step 1: Open Your Calendar
Click the Calendar icon in the sidebar to view your schedule.
Step 2: Click the Time Slot
Click on the time when your client arrived. For example, if they walked in at 2:15 PM, click the 2:00 PM slot.
💡 Tip: Don't worry about the exact minute. You can adjust the arrival time later if needed.
Step 3: Enable Walk-In Mode
At the top of the appointment form, toggle the “Walk-in” switch to ON.
This tells EstheticSense that the client is already at your location, so they won’t receive booking confirmations or reminders.
Step 4: Select the Client
Choose the client:
- Existing client: Start typing their name and select from the dropdown
- New walk-in: Click “Walk-in Customer” to book without entering details
- Guest with details: Enter their name, phone, and email
Step 5: Add the Service
Click ”+ Add Service” and select what they’re getting today (e.g., “Classic Facial”).
You can add multiple services if they’re getting more than one treatment.
Step 6: Click “Book Appointment”
Click the “Book Appointment” button at the bottom. That’s it!
What Happens Next?
- ✅ Client is automatically marked as “Checked In”
- ✅ Wait time tracking starts (so you can see how long they’ve been waiting)
- ✅ Appointment appears on your calendar
- ✅ No reminder emails or SMS are sent (they’re already there!)
Common Questions
What if they arrived 15 minutes ago?
No problem! After booking, you can adjust the “Arrived at” time in the appointment details. Just click on the appointment and change the check-in time.
Can I book a walk-in for tomorrow?
No, walk-ins are for same-day arrivals only. For future appointments, use the regular booking flow instead by keeping the “Walk-in” toggle OFF.
Do walk-ins get appointment reminders?
No, reminders are automatically skipped for walk-ins since they’re already at your location. This saves you from sending unnecessary messages.
What if I don’t know what service they want yet?
You can book the walk-in with a placeholder service (like “Consultation”) and update it later once you’ve discussed their needs.
Can I add more services after booking?
Yes! Click on the appointment in your calendar and click ”+ Add Service” to add additional treatments.
Pro Tips
⚡ Quick Booking: For regular walk-ins, save their profile so you can select them quickly next time without re-entering details.
📊 Track Wait Times: EstheticSense automatically tracks how long walk-ins wait. Use this data to improve your service speed.
💰 Convert to Regular Clients: After a walk-in's first visit, encourage them to book their next appointment before leaving!